:root{--verde:#0f7a4f;--verde-claro:#e7f4ee;--rojo:#b3261e;--gris:#9aa0a6;--texto:#12151a;--fondo:#f6f7f9;--tarjeta:#fff}*{box-sizing:border-box}body,html{margin:0;padding:0;background:var(--fondo);color:var(--texto);font-family:system-ui,-apple-system,Segoe UI,Roboto,sans-serif;height:100%}body{display:flex;flex-direction:column;min-height:100dvh;padding-bottom:env(safe-area-inset-bottom)}.cabecera{background:var(--verde);color:#fff;padding:calc(env(safe-area-inset-top) + 12px) 16px 12px;font-weight:700;letter-spacing:.08em}main{min-height:0}.conversacion,main{flex:1 1;display:flex;flex-direction:column}.conversacion{overflow-y:auto;padding:12px;gap:10px}.turno{display:flex;flex-direction:column;gap:6px}.burbuja{max-width:92%;padding:10px 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#e8ecef}.acciones-producto button{background:#f0f7f4;color:#0b5c3a;border:1px solid #cfe5da;border-radius:999px;padding:8px 14px;font-size:.9rem;font-weight:600;min-height:40px}.acciones-producto button:disabled{opacity:.5}.escalar-capo{display:block;width:100%;margin-top:12px;padding:11px 14px;background:#eef2ff;color:#23306b;border:1px solid #c9d3f5;border-radius:10px;font-size:.92rem;font-weight:600;min-height:44px;text-align:left}.compartir{display:flex;align-items:center;gap:12px;margin-top:12px;padding-top:12px;border-top:1px solid #e8ecef}.compartir-foto{width:64px;height:64px;object-fit:cover;border-radius:10px;background:#f0f2f4;flex-shrink:0}.compartir-foto.sin-foto{display:flex;align-items:center;justify-content:center;font-size:1.8rem;color:var(--gris)}.compartir button{flex:1 1;padding:14px;font-size:1rem;font-weight:600;border:none;border-radius:10px;background:#25d366;color:#fff;min-height:48px}.barra button.camara{background:#fff;border:1px solid #dce1e5;color:var(--texto);font-size:1.2rem;padding:14px 16px}.capturar{padding:20px 16px;display:flex;flex-direction:column;gap:12px}.capturar h2{margin:0}.tipos{display:flex;flex-wrap:wrap;gap:8px}.tipos button{padding:10px 14px;border-radius:999px;border:1px solid #dce1e5;background:#fff;font-size:.95rem;min-height:42px}.tipos button.activo{background:var(--verde);color:#fff;border-color:var(--verde);font-weight:600}.previa{width:100%;max-height:46vh;object-fit:contain;border-radius:12px;background:#000}.nota-captura{padding:14px 12px;font-size:1rem;border:1px solid #dce1e5;border-radius:10px}.ok-captura{color:var(--verde);font-weight:600}.pendientes{background:var(--rojo);color:#fff;border-radius:999px;font-size:.7rem;padding:1px 6px;margin-left:3px;font-weight:700}.mensajes{display:flex;flex-direction:column;flex:1 1;min-height:0}.mensajes-cabecera{display:flex;gap:8px;padding:10px 12px;border-bottom:1px solid #e6e9ec;background:#fff}.mensajes-cabecera select{flex:1 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#ccd2d8;background:#fff;border-radius:10px}.contador strong{min-width:2ch;text-align:center;font-size:1.2rem;font-feature-settings:"tnum";font-variant-numeric:tabular-nums}.elegir-tipo{display:flex;gap:10px;margin:14px 0}.elegir-tipo button{flex:1 1;padding:14px;font-size:1rem;border:1px solid #ccd2d8;background:#fff;border-radius:10px}.elegir-tipo .tipo-elegido{background:var(--verde);color:#fff;border-color:var(--verde);font-weight:600}.aviso-cola{background:#fff8e6;color:#6b5200;border-bottom:1px solid #f0e0b0;padding:8px 12px;font-size:.85rem;text-align:center}.hilo-cliente{max-height:45vh;overflow-y:auto;gap:8px;margin:12px 0;padding:10px;background:#fff;border:1px solid #e6e9ec}.hilo-cliente,.hilo-cliente>div{display:flex;flex-direction:column;border-radius:12px}.hilo-cliente>div{max-width:85%;padding:8px 11px;gap:2px;line-height:1.35}.msg-cliente{align-self:flex-start;background:#eef1f4}.msg-bot{align-self:flex-end;background:#eaf7f0}.msg-persona{align-self:flex-end;background:var(--verde);color:#fff}.msg-quien{font-size:.7rem;text-transform:uppercase;letter-spacing:.04em;opacity:.7}.capo{flex:1 1;display:flex;flex-direction:column;min-height:0;background:var(--tarjeta)}.capo-cabecera{display:flex;align-items:center;gap:8px;padding:6px 10px;background:#fff;border-bottom:1px solid #e6e9ec}.capo-quien{display:flex;flex-direction:column;line-height:1.15;min-width:0;flex:1 1}.capo-quien strong{font-size:1rem}.capo-quien em{font-style:normal;font-size:.75rem;color:var(--gris);overflow:hidden;text-overflow:ellipsis;white-space:nowrap}.capo-recargar,.capo-volver{min-width:44px;min-height:44px;border:none;background:transparent;color:var(--texto);font-size:1.3rem;line-height:1;border-radius:10px}.capo-recargar:disabled{opacity:.5}.capo-panel{flex:1 1;width:100%;border:0;min-height:0;display:block}.capo-vacio{flex:1 1;display:flex;flex-direction:column;align-items:center;justify-content:center;gap:14px;padding:24px;text-align:center}.capo-vacio .error{max-width:34ch;line-height:1.4;font-weight:600}.capo-salir{border:none;background:transparent;color:var(--gris);font-size:.9rem;padding:8px}